Privacy Policy

Superpower Consulting, Inc. - Effective Date: June 4, 2026

Superpower Consulting, Inc. (doing business as "Superpower Mentors," "SPM," "we," "us," or "our") is committed to protecting the privacy of the children and families we serve. This Privacy Policy describes how we collect, use, share, and protect personal information in connection with the services offered through our mentoring program (the "Program") and our website at https://superpowermentors.com.

Our Program serves children and young adults with learning differences including dyslexia, ADHD, and related conditions. Because we work with minors, we apply heightened protections to information about children and strictly limit how we use and share that information.

By enrolling in the Program or using our website or any other services provided by us, you agree to this Privacy Policy. If you are enrolling on behalf of a minor, you represent that you are the parent or legal guardian of that minor and consent to our data practices on their behalf. This Privacy Policy is incorporated into and governed by our Client Services Agreement and Terms and Conditions.

1. Who We Are

Superpower Mentors is an online mentoring program operated by Superpower Consulting, Inc., a Delaware corporation headquartered in New York, New York. We match Mentors with children and young adults with learning differences for one-on-one virtual mentoring.

Questions or requests about this Privacy Policy: [email protected]. Urgent matters or rights requests: [email protected].

Mailing address: Superpower Consulting, Inc., 750 Lexington Avenue, New York, NY 10022.

2. Information We Collect

We collect information you provide directly when enrolling in or using the Program, and information generated through your use of our services and the Program.

At enrollment, we may collect parent or guardian name, email address, and phone number; Mentee name, age, and date of birth; Mentee learning profile, including diagnosed learning and neurodevelopmental conditions, academic situation, learning goals, and areas of strength and challenge; scheduling preferences and availability; electronic signatures and acknowledgments; and payment information processed through a third-party payment processor. We do not store payment card data directly.

We may also collect additional information relevant to matching, including the Mentee's gender identity and preferred pronouns, race and ethnicity, mental health history, personal challenges and experiences, and behavioral or safety context provided by the parent or guardian. This information is collected solely to support effective Mentor-Mentee matching and is handled with heightened care.

During the Program, we may collect session notes, communications with our Program success team, communications with the assigned Mentor through the Platform, text messages between your child and the Mentor where separately consented to, feedback, satisfaction information, relationship and progress data, Program analytics outputs, and standard technical and usage data from website visits.

How We Use Sensitive Enrollment Information

Sensitive information collected at enrollment, including mental health history, personal challenges, gender identity, and race and ethnicity, is used solely to identify and support effective Mentor-Mentee matching.

Both our Program staff and our proprietary matching Platform use this information to find a Mentor whose background, experience, and perspective is well-suited to your child's specific needs. We do not use this information for advertising, profiling for commercial purposes, or any purpose unrelated to the Program.

3. How We Use Personal Information

We use the information we collect for Program delivery, including matching Mentees with Mentors, scheduling and delivering sessions, facilitating Family Matters Meetings, and communicating with families about progress and logistics.

We use information for safety and mandatory reporting, including monitoring for safety concerns and fulfilling obligations under applicable law, including reporting suspected abuse or neglect as required.

We use information for Program improvement and internal analytics, business operations, payment processing, Program communications, inquiry responses, agreement enforcement, and legal compliance.

We do not sell your personal information or your child's personal information to third parties; use Mentee information for advertising or marketing; share Mentee information with schools without your consent except as required by law; or provide session data to third-party AI systems for external model training purposes.

4. Children's Privacy

Our Program serves children, including children under 13. We take special care with information about minors and comply with the Children's Online Privacy Protection Act ("COPPA").

We do not collect personal information from children under 13 without prior parental consent. By signing the Client Services Agreement on behalf of a child under 13, you consent to our collection and use of your child's personal information as described in this Privacy Policy.

As the parent or guardian of a child under 13, you have the right to review the personal information we have collected about your child, request deletion, refuse further collection or use, and consent to collection and use without consenting to disclosure to third parties. To exercise these rights, contact [email protected].

For children 13 to 17, the parent or guardian is the contracting party and consents to our data practices on the Mentee's behalf. Adult Mentees may participate on their own behalf, and adult Mentees who enrolled as minors may contact us to exercise data rights with respect to information collected during their minority.

5. AI and Program Analytics

We use proprietary technology to analyze session and Program data in connection with Program delivery and improvement. Our Platform analyzes relationship monitoring data, progress insights, and matching information. Automated analysis supports but does not replace human judgment, and our Program success team reviews Platform outputs before taking action that may affect your Program.

We use session data, including session notes, attendance patterns, and Program engagement information, to develop and improve proprietary analytical models designed to measure Program effectiveness and predict successful mentoring outcomes.

All analytical and predictive models are developed and maintained solely by Superpower Mentors. We do not provide session data or any personal information about Mentees or families to third-party AI systems for training purposes. We do not sell, license, or share Program data for AI development purposes.

Where our models use data that includes information about Mentees, we apply data minimization practices to limit the use of personally identifiable information wherever possible.

6. How We Share Personal Information

Your assigned Mentor has access to information necessary to deliver the Program, including your child's name, learning profile, session history, and session notes. Mentors access this information through our secure Platform and are required to keep such information confidential under their agreement with SPM.

We share information with third-party service providers who help us operate the Program. These providers are contractually required to protect the information they receive and may not use it for their own purposes. Service provider categories include technology infrastructure, payment processing, e-signature, background check, onboarding, and communications.

Where a service provider receives sensitive information about Mentees or families, we identify that provider specifically. Typeform, Inc. administers our onboarding forms and collects and stores initial enrollment responses on our behalf, including sensitive information submitted during onboarding. Typeform is a contractually bound service provider and may not use your information for its own purposes.

We may disclose personal information to comply with applicable law, fulfill mandatory reporting obligations, protect the safety of our families and Mentors, respond to a court order or legal process, or in connection with a merger, acquisition, or sale of assets. Where legally permitted, we will notify you before disclosing information in response to legal process.

7. Data Security

We maintain reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. These include encryption of data in transit, access controls that limit Mentor access to their assigned Mentee's data, and role-based access controls for our staff.

No system is completely secure. If we become aware of a breach affecting your personal information, we will notify you as required by applicable law.

8. Data Retention

We retain personal information for as long as needed to deliver the Program and fulfill our legal obligations. Session transcripts generated on our Platform are permanently deleted within thirty (30) days of the session date, regardless of whether your Program is active or has been terminated.

Following termination of services, Mentee personal information, including enrollment responses, sensitive personal disclosures, matching data, session notes, and Program engagement data, is deleted within six (6) months, except as set out in this Policy.

Safety and mandatory-reporting records are retained for the period required by the law governing the underlying obligation. Financial and tax records are retained for the period required by applicable tax, audit, and accounting law, typically seven (7) years. Where we are subject to a legal hold or pending legal claim, we retain affected information for the duration of that hold or claim.

You may request deletion of your personal information at any time by contacting [email protected]. Deletion requests are subject to legal retention obligations.

9. Your Privacy Rights

Depending on where you are located, you may have rights to access, correct, or delete personal information we hold about you or your child. We honor these rights to the extent practicable regardless of your location. To submit a request, contact [email protected].

We will respond to verified requests within 45 days. We may need to verify your identity before processing your request.

California residents have the right to know what personal information we collect and how we use it, the right to delete personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as defined under California law and do not discriminate against you for exercising privacy rights.

California residents under 16: we do not sell or share the personal information of consumers under 16 without affirmative opt-in consent.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our data practices or legal requirements. We will notify you of material changes by posting an updated policy on our website and sending an email to the address associated with your account. Your continued use of the Program after the effective date of any update constitutes acceptance.

11. Contact Us

For questions about this Privacy Policy or your personal information, contact us at [email protected] for general inquiries or [email protected] for privacy rights requests and urgent matters.

Phone: (800) 403-2377. Website: https://superpowermentors.com. Mailing address: Superpower Consulting, Inc., 750 Lexington Avenue, New York, NY 10022.

For COPPA-related parental rights requests, including review, deletion, or withdrawal of consent for children under 13, contact [email protected] or write to us at the mailing address above.

End of Privacy Policy

Superpower Consulting, Inc. - Effective June 4, 2026