Terms and Conditions

Superpower Consulting, Inc. - Effective Date: June 4, 2026

The website and all services, information, and content available at https://superpowermentors.com/ (the "Site") is owned and operated by Superpower Consulting, Inc. ("We" or "Us" or "SPM"). By accessing the Site or enrolling in the program, you agree to be bound by these Terms and Conditions ("Terms"). We may amend these Terms from time to time, and your continued use of the Site and/or participation in any programs or services offered by Us constitutes your acceptance of these Terms and any revised Terms.

Authority to Act for the Mentee; Expectation of Privacy

We expect full and transparent communication between Us and you about the services provided by the Mentor (the "Services"), and therefore the Mentee shall have no expectation of privacy with regard to information shared with Us, although for any Mentee 18 years and older we will strive to keep any information shared with us confidential subject to the terms and conditions of these Terms and the Client Services Agreement.

You represent that the Mentee is under 18 years old and that you are a parent or legal guardian with legal authority to act on the Mentee's behalf. If the Mentee is over 18, the Mentee consents to these Terms and acknowledges that information about the Mentee will be shared with the parent or guardian unless the parent or guardian opts out of information sharing.

Mentor Match; Non-Circumvention

Following receipt of onboarding materials, we will introduce a proposed Mentor based on the Mentee's needs, preferences, and availability. You will have the opportunity to approve the match or request an alternative. We reserve the right to change or substitute your Mentor at any time for operational, availability, or quality-related reasons at no additional cost.

You may also request a Mentor reassignment at any time and for any reason at no additional cost by notifying Us in writing. Program fees will be paused from the date of your reassignment request until a new Mentor has been introduced, approved by You, and the first Session with the new Mentor has been scheduled.

If the assigned Mentor departs SPM or is otherwise unable to continue, We will notify You promptly and the same fee pause process will apply. You agree that during the term of this Agreement and for one (1) year following termination you will not solicit, hire, or engage in any capacity any Mentor or person with whom you first had contact through Us in connection with this Agreement to perform the Services or services similar to the Services.

Scheduling; Sessions; Limitations on Services

Scheduling. Sessions are scheduled through our designated platform. All scheduling communications must go through our approved channels.

Attendance. Each Session begins and ends at the scheduled times. If the Mentee is more than 15 minutes late or fails to appear, the Session is forfeited without refund.

Cancellation and Rescheduling. All requests to reschedule or cancel must be made with 24-hour advance notice through our designated platform or by email to [email protected]. Failure to provide 24-hour notice results in forfeiture of the Session without refund, except in the case of a death in the family, medical emergency, or other emergency circumstances.

Recordings and Session Notes

Audio or video recordings or transcriptions of Sessions by You or the Mentee are not permitted without Our prior written consent. We may record a Session for internal monitoring, quality assurance, or program improvement purposes and will obtain your consent prior to any such recording.

In no event shall any recorded Session be shared with a third party without your prior written consent, except pursuant to court order or as otherwise required by law. Where Sessions are conducted on our proprietary video platform (the "Platform"), Sessions may be automatically transcribed with your prior consent.

All session transcripts will be permanently deleted within thirty (30) days of the Session date regardless of whether the program is active or has been terminated. Mentors may take written session notes through the Platform; such notes are Our property and are treated as confidential.

In-Person Meetings

In-person meetings between the Mentor and Mentee are strictly prohibited unless expressly approved in advance in writing by You, Us, and the Mentor, with all three parties consenting. We reserve the right to deny or revoke such approval at any time and for any reason, in our sole discretion.

Any unauthorized in-person interaction may result in immediate termination without refund for the remainder of the current Subscription Period, and may also result in termination of the Mentor's engagement with Us.

Concerns

If You or the Mentee have any concerns about how a Session was conducted, please contact [email protected].

No Guarantees; Not a Substitute for Professional Services

We make no guarantees, representations, or warranties of any kind with respect to the Services. The Services do not constitute medical advice, diagnosis or treatment of mental disorders or a substitute for therapy, counseling, or other licensed professional services, certified or accredited educational services, or a substitute for parental or guardian advice.

You agree that it is your exclusive responsibility to seek professional services as needed and to manage the Mentee's well-being, decisions, and actions. In no event shall our liability relating to the Services exceed the greater of (a) the total fees paid by You during the three (3) months immediately preceding the event giving rise to the claim, or (b) five hundred dollars ($500).

Family Matters Meetings

Each Program plan includes one (1) Family Matters Meeting per month ("FMM"), a scheduled touchpoint between the Mentor and the Parent/Guardian to discuss the Mentee's progress, goals, and any program-related matters. FMMs are a contractual program benefit included in your monthly Program Fees.

Participation is voluntary. If You choose not to use a scheduled FMM in a given month, You may convert that time into additional one-on-one Mentee session time in the same month at no additional cost. Unused FMM time does not roll over to subsequent months and will not be refunded, except as otherwise required by law.

To schedule or convert an FMM, contact [email protected].

Mandatory Reporting and Safety

SPM maintains active program oversight and takes the safety of all Mentees seriously. In certain situations, We or your assigned Mentor may become aware of information we are legally required to report to appropriate authorities, including reports of suspected child abuse or neglect.

You agree to release and hold Us harmless from any claims arising from mandatory disclosures We are legally obligated to make. Subject to applicable law, We will endeavor to notify You promptly of any such situation. Nothing in these Terms limits any independent mandatory reporting obligations that Mentors or SPM staff may have under applicable state law.

For urgent safety concerns, contact Us immediately at [email protected].

Data Use and Program Analytics

SPM uses session data, including session notes and program engagement information, to develop and improve proprietary analytical tools designed to measure program effectiveness and predict successful mentoring outcomes.

These tools directly benefit your family: they allow SPM to continuously refine how we match Mentors to Mentees, identify what makes sessions most effective for children with different learning profiles, and deliver a program that improves over time based on real outcomes rather than assumption.

This work is conducted entirely within SPM's internal systems. SPM does not provide session data or any personal information about Mentees or families to third-party systems for external development purposes. Our full data practices are described in our Privacy Policy at https://superpowermentors.com/legal/privacy.

Dispute Resolution; Governing Law

Any dispute arising out of or relating to these Terms shall be resolved in accordance with the dispute resolution and arbitration provisions set forth in the Client Services Agreement between You and SPM.

If You have not yet executed the Client Services Agreement, or if no Agreement is in effect, any dispute arising under these Terms shall be governed by the laws of the State of New York, without regard to conflicts of law principles, and shall be subject to the exclusive jurisdiction of the courts of New York County, New York.

In all cases, the parties agree to attempt good-faith resolution before initiating formal proceedings.

Program Handbook

SPM may publish a Program Handbook from time to time setting forth operational guidelines, conduct standards, session expectations, and other program-specific policies. Where a Handbook is published, it will be made available to enrolled families and its terms are incorporated into these Terms by reference.

In the event of a conflict between the Handbook and these Terms, these Terms shall control. SPM reserves the right to update the Handbook at any time upon notice to enrolled families.

Beta Testing

From time to time, We may beta test certain services or features with prior notice and your required consent as required by law. If you wish to opt out of beta testing of any services, email us at [email protected].

Fees

The $500.00 initial Enrollment Fee, which includes the Mentor matching and assignment process, is due upon signing the Client Services Agreement and is nonrefundable. Thereafter, all fees will be charged to your payment method on file on the first day of each month during the agreed Subscription Period, with each monthly billing cycle beginning on the first day of each calendar month, and are non-refundable except as otherwise set forth herein.

Current plan pricing is provided during the enrollment process and set forth in your Client Services Agreement. We may modify our fees, including offering discounts, promotional rates, or customized pricing, from time to time. Any fee modification applicable to your account will be communicated to you in writing in advance and will not take effect until confirmed in writing by both parties.

Program Cancellation

You may cancel the Services at any time, effective at the end of the current Subscription Period. If notice of cancellation is not received within 5 business days of the end of the current Subscription Period, we reserve the right to charge for the following month.

If you cancel and wish to resume, you will be billed at our then-current pricing and may be required to pay an additional Enrollment Fee.

Pausing Services

You may temporarily suspend ("Pause") the Program subject to the following: (a) A Pause may be requested at any time by notifying Us in writing at [email protected]; (b) Each Pause may not exceed three (3) consecutive months; (c) During a Pause, a monthly administrative fee of $100.00 will be charged to your payment method on file unless otherwise agreed in writing at the time the Pause is initiated; (d) The Program will automatically resume at the expiration of the Pause period; (e) Extensions beyond three (3) months are at Our sole discretion; (f) Pausing does not affect your non-circumvention obligations or any other continuing obligations under these Terms.

Referral Program

SPM may from time to time offer a referral program subject to separate terms and conditions, which will be provided upon request or made available from time to time. The referral program may be modified, amended, or discontinued at any time at Our sole discretion.

To make a referral or request the current referral terms, contact [email protected].

SMS and Mobile Services

We may send promotional and transactional mobile messages through SMS. Transactional messages may include program logistics, scheduling, and enrollment matters. Message frequency will vary but will not exceed 40 messages per month.

By providing your mobile number to Us, you voluntarily opt into SMS messaging and agree to receive recurring messages at that number. You may opt out at any time by replying STOP. To re-enroll, contact [email protected]. If you change your mobile number, promptly notify Us at [email protected].

We are not liable for failed, delayed, or misdirected delivery of any mobile message.

Intellectual Property and Data Privacy

All content, functionality, technology, algorithms, models, and materials on the Site and in the Services ("Content") are owned by Us or our licensors and are protected by applicable intellectual property laws. We grant you a personal, non-exclusive, non-transferable, revocable license to access the Site and Services for your own non-commercial use.

You may not reproduce, distribute, modify, or create derivative works from any Content without our written permission. Our collection, use, and protection of personal information in connection with the Services is governed by our Privacy Policy, available at https://superpowermentors.com/legal/privacy, which is incorporated into these Terms by reference.

By using the Services, You acknowledge that You have reviewed our Privacy Policy and consent to the data practices described therein, including our collection of personal background and matching information during enrollment and our use of session data to develop internal analytical tools for program improvement. We do not provide personal information to third-party systems for external development purposes.

End of Terms and Conditions

Superpower Consulting, Inc.